Account, Billing & Troubleshooting
Buying, licenses, restoring purchases, account changes, privacy, browser support, and fixing common issues.
What's included and how to buy
One-time purchase: full access on all devices, unlimited designs, lifetime updates.
Redeeming a Gumroad license or invite code
Redeem a Gumroad license key or an invite code to unlock full access.
Restoring purchases on Apple and Google
Restore an App Store or Google Play purchase on a new or reinstalled device.
Changing or deleting your account
Update account details, change units, sign out, or permanently delete your account.
Browser support and performance tips
Recommended browsers, plus fixes for a slow 2D canvas or 3D view.
“My design didn't save” — understanding offline behavior
Read the sync indicator, understand offline edits, and recover a change that didn't save.
Privacy: who can see my designs?
Designs are private by default — exactly when one becomes visible, and how to keep it private.
Put it into practice
One-time purchase. Web, iOS, and Android. No subscription, ever.
Open Room Sketch 3DOne-time purchase. No subscription ever.